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Recalls and the Connected Car: Is In-Vehicle Technology the Answer?
Today’s cars come with very sophisticated technology, including live navigation with traffic and obstacle reports, collision avoidance systems, cell phone integration and wireless connectivity....
View ArticleCommunication is the Key to Profits
Very few sales managers would punish a salesperson upon receiving a complaint that they are calling, e-mailing or texting a customer too much. In fact, after assuring the customer that they will have...
View ArticleDon’t Let Poor CSI Make You Afraid of Recall Customers
Automotive recalls present an opportunity to maintain and improve dealer and brand integrity while winning back lost customers and attracting new customers that typically do not service at a...
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